Unwanted and exchange items

Goods which prove unsuitable may be returned for a refund if they are returned to us within 30 days from receipt date.

In order to avoid disappointment due to fast moving stock levels we no longer offer exchanges on orders.

If you require an alternative item in a different size / colour etc simply reorder the item, you require and the return the unused item for a refund.

Please note: Any items that are found to have been worn or not in AS NEW condition will not be accepted for refund and will be return back to you.

We are sorry but we are unable to cover or refund postage costs.

Goods are returned unused and in as-sold condition in original packaging.

Items need to be wrapped or boxed up. Please do not directly stick labels or write on the item or the item's original packaging.

Goods returned after 30 days may be accepted but a credit note voucher will be given in lieu of a direct refund. This does not affect your statutory rights.

Please include a copy of your receipt and a covering letter explaining your returned item(s). For your protection, please keep your proof of posting.

Incorrectly supplied goods

We will endeavour to rectify the problem as soon as possible.

If you are in the UK, and need to return an item due to a mistake on our part please contact us immediately and we will email you a returns label so you can send the goods back at our costs. If you are located overseas, please return the item using an economy service, with the package marked "ZERO VALUE FAILED SALE", and we will reimburse your reasonable shipping costs.

Please note - we must be informed of any errors within 14 days of purchase date.